Terms of Use

These Terms of Use ("Terms") form a legally binding agreement between you (the business entity or individual acting on behalf of a business, "you") and Quickord ("Company", "we", "us", or "our"), regarding your access to and use of:

• the website available at https://www.quickord.com,
• any related subdomains and web portals,
• any associated mobile or tablet applications,
• any other online service we provide that links to these Terms

(collectively, the "Site" or the "Services").

Legal Entity.

FLARMIO MONOPROSOPI Ι.Κ.Ε. (t/a Quickord) is a company registered in Greece, with registered office at at 69 Gounari, Patras, Achaia, 26225, Greece and VAT number 801987698.

All references to "Quickord" in these Terms refer to this legal entity.

By accessing or using the Site, you confirm that:

• you have read and understood these Terms, and
• you agree to be legally bound by them.

If you do not agree with these Terms, you are not permitted to use the Site or the Services.

Business Use Only.

The Services are intended exclusively for professional and business use (for example: restaurants, cafés, bars, beach bars, hospitality operators, and similar businesses). The Services are not targeted at private consumers for personal use.

Age Restriction.

You must be at least 18 years old, or legally capable of entering into binding agreements on behalf of a business, to access or use the Services.

Changes to the Terms.

We may update these Terms from time to time. When we do so, we will revise the "Last Updated" date above.

If we make material changes, we will take reasonable steps to notify you (for example, by email or by an in-app notice). Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes.

You are responsible for reviewing these Terms periodically.

Quickord provides business software tools designed to support operational, commercial, reporting, or administrative activities of hospitality and food & beverage businesses.

We do not guarantee that any particular feature, module, integration, or report will always be available. We may improve, modify, or remove features in order to maintain performance, security, legal compliance, and product quality.

Except where expressly stated otherwise, the Site, the Services, and all related content and materials - including but not limited to software, source code, databases, dashboards, designs, text, graphics, audio, video, data visualisations, reports, logos, and branding (collectively, the "Company Content") - are owned by or licensed to Quickord and are protected under:

• Greek law,
• applicable EU law, and
• international intellectual property treaties.

All trademarks, service marks, trade names, and logos displayed on or through the Services (the "Marks") are either owned by Quickord or used under valid licence. Nothing in these Terms grants you any right to use the Marks without our prior written consent.

License to You.

Subject to your full compliance with these Terms and applicable law, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and to view or export reports and data outputs solely:

• for your internal business operations,
• for legitimate commercial decision-making within your business.

You may not:

• copy, reproduce, redistribute, publicly display, resell, or commercially exploit the Company Content except as expressly permitted above;
• remove, alter, or obscure any copyright, trademark, confidentiality, or proprietary notice.

We reserve all rights not expressly granted in these Terms.

You may be required to register an account to access certain parts of the Services.

You agree to:

• provide true, accurate, current, and complete information,
• keep that information up to date,
• keep all login credentials confidential,
• ensure that only authorised personnel in your organisation access the account.

You are responsible for all activity carried out under your account credentials.

If you suspect unauthorised use of your account, you must notify us immediately at [info@quickord.com].

We may refuse, suspend, or remove a username or account if, in our reasonable opinion, it is inappropriate, misleading, or violates these Terms or applicable law.

You agree that you will not use the Site or the Services:

1. For any unlawful, misleading, or fraudulent purpose.
2. In a way that breaches any applicable law or regulation (including tax, invoicing, labour, or food safety disclosure laws that apply to your business).
3. To reverse engineer, decompile, disassemble, or otherwise attempt to extract source code from the Services, except where such restriction is prohibited by mandatory law.
4. To interfere with, disrupt, or burden the normal operation, integrity, or security of the Services (including attempts to bypass access controls, rate limits, or security features).
5. To scrape, harvest, or systematically collect data from the Services (including other users' data) without our prior written consent, except where allowed under a separate written API or data access agreement with Quickord.
6. To upload, post, or transmit any virus, malware, spyware, or other harmful code.
7. To impersonate any person or entity, or to misrepresent your affiliation with any person or entity.
8. To harass, threaten, defame, or abuse any other user, our personnel, or our partners.
9. To publish, upload, or transmit content that is defamatory, discriminatory, hateful, or otherwise unlawful under applicable EU or Greek law.
10. To use the Services in a way that competes with us or attempts to replicate our product, except to the extent such conduct is explicitly authorised in writing.

We reserve the right to suspend or terminate access to the Services if we believe you have breached this Section.

In the normal course of using the Services, you or your authorised staff may upload or enter business data, including (for example) product lists, menus, pricing, shift notes, transaction records, supplier information, images, comments, feedback, and other operational content ("Your Data").

You confirm and warrant that:

• You have all rights, licences, and permissions necessary to lawfully upload, submit, or process Your Data through the Services.
• Your Data does not infringe any third-party intellectual property rights, trade secrets, confidentiality obligations, privacy rights, or publicity rights.
• Your Data complies with applicable laws (including labour law, consumer protection, food labelling requirements, invoicing obligations, etc., where relevant to what you upload).

You remain the owner of Your Data.

Uploading Your Data to the Services does not transfer ownership of Your Data to us.

However, in order for us to operate the Services, you grant Quickord a limited, worldwide, non-exclusive, royalty-free licence to:

• host, store, reproduce, process, display, and modify Your Data,
• use Your Data to provide, maintain, secure, and improve the Services,
• generate anonymised and aggregated analytics, benchmarks, or insights, provided that such outputs do not identify you or any individual.

We will not sell Your Data to third parties.

We will not publicly disclose Your Data in a way that identifies you, except (a) where you explicitly publish it yourself using a public-facing feature, or (b) where required by law, regulation, court order, or competent authority.

If you submit feedback, feature requests, bug reports, improvement proposals, or similar suggestions to us ("Feedback"), you agree that:

• we may use, incorporate, or act upon that Feedback without restriction,
• we owe you no compensation for such use,
• we are not required to keep such Feedback confidential.

This Section applies only to Feedback about improving or modifying our Services.

It does not override your ownership of Your Data as defined in Section 6.

The Services may integrate with, depend on, or link to third-party platforms, payment providers, analytics tools, or other external services ("Third-Party Services").

Where you choose to connect or enable a Third-Party Service:

• you authorise us to share with that Third-Party Service any relevant data necessary to enable the integration,
• your use of that Third-Party Service is governed solely by that third party's terms and privacy policy,
• we are not responsible for, and do not endorse, that Third-Party Service.

We do not control and are not responsible for:

• the accuracy, legality, or quality of any third-party content,
• the availability, security, or performance of Third-Party Services.

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal data, and describes your rights under the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek law.

By using the Services, you acknowledge that you have read and understood the Privacy Policy.

If you use the Services to process personal data relating to your staff, suppliers, or customers, you agree that you are solely responsible for obtaining any required consents and for complying with applicable data protection and labour transparency obligations as a data controller in your own right.

We aim to keep the Services available, secure, and up to date. However:

• we do not guarantee uninterrupted access,
• we may suspend or limit the Services (or specific features) for maintenance, security, legal compliance, or operational reasons,
• we may modify, update, or discontinue parts of the Services to improve functionality, reliability, or compliance.

We will not be liable for any unavailability, modification, suspension, or discontinuation of the Services, provided that such actions are reasonable and proportionate.

Nothing in these Terms obliges us to maintain any particular feature set, roadmap item, or historical data view indefinitely.

These Terms remain in effect for as long as you access or use the Services.

We may suspend or terminate your access (including deactivating accounts) if:

• you materially breach these Terms,
• you use the Services in a way that is unlawful, abusive, fraudulent, or creates security or liability risks for us or others,
• you do not pay for payable services, where applicable.

Where feasible and lawful, we will provide notice before termination.

However, we may immediately suspend or disable access without prior notice if needed to protect the security, integrity, or lawful operation of the Services.

If we terminate your access, you must stop using the Services. Termination does not relieve you of any obligation to pay fees owed (if any) up to the effective termination date.

You may stop using the Services at any time. You may also request closure of your account by contacting us at [insert contact email].

Following termination, we may retain and/or delete Your Data in accordance with our Privacy Policy, applicable law, and any written data processing agreement in force between us and you.

To the maximum extent permitted by applicable law:

• The Services are provided "as is" and "as available."
• We do not guarantee that:
  • the Services will be error-free or uninterrupted,
  • the data, analytics, insights, forecasts, or reports generated by the Services will meet any particular performance, revenue, compliance, or accounting outcome for your business,
  • any specific commercial, tax, legal, or regulatory result will be achieved through use of the Services.

You are solely responsible for evaluating and applying any outputs, reports, or recommendations generated through the Services to your own business decisions.

We disclaim all implied warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement - in each case to the fullest extent permitted by Greek and EU law.

Nothing in this Section excludes or limits any warranty or liability that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by applicable law:

1. Exclusion of Indirect Loss.

We (including our directors, officers, employees, and agents) shall not be liable to you for any indirect, consequential, special, punitive, or incidental damages. This includes (without limitation) lost profits, lost revenue, loss of goodwill, business interruption, loss of anticipated savings, or loss/corruption of data — even if we were advised such damages might occur.

2. Liability Cap.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services (whether in contract, tort, negligence, strict liability, or otherwise) shall not exceed the total amount you have paid to us (if any) for access to the Services in the six (6) months immediately preceding the event giving rise to the claim.

3. Mandatory Carve-outs.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for:

• death or personal injury caused by our negligence,
• fraud or fraudulent misrepresentation,
• gross negligence or wilful misconduct,
• breach of obligations that cannot be limited under applicable mandatory law.

If you are located in a jurisdiction that does not allow the exclusion or limitation of certain types of damages, the limitations above will apply to you only to the extent permitted by that jurisdiction.

You agree to indemnify, defend, and hold harmless Quickord and our directors, officers, employees, agents, and affiliates from and against any third-party claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising from or relating to:

• Your Data (including any allegation that Your Data infringes third-party rights or violates applicable law),
• your misuse of the Services,
• your breach of these Terms,
• your violation of any applicable law or regulation.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In such cases, you agree to cooperate with our defence.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Greece.

Jurisdiction.

The competent courts of Athens, Greece shall have jurisdiction to resolve any dispute arising from or related to these Terms.

If you are located in the European Union and are considered a "consumer" under applicable EU law (i.e. you are not acting for business purposes), you may also benefit from mandatory consumer protections of your country of residence. In that case, you may bring proceedings in your country of residence as permitted by EU law.

If you are using the Services strictly on behalf of a business, you agree to the exclusive jurisdiction of the courts of Athens, Greece.

The Site and Services may contain information that is outdated, incomplete, or includes typographical errors (including pricing or availability information). We may update or correct that information at any time without prior notice.

We do not guarantee that all information on the Site will always reflect the most current product roadmap, commercial terms, or applicable regulations in every jurisdiction.

By accessing the Services, creating an account, submitting forms, or communicating with us electronically (including email and in-app messaging), you consent to receive communications from us in electronic form.

You agree that:

• all agreements, notifications, disclosures, invoices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing; and
• electronic acceptance (including "I agree" clicks, submission of forms, or continued use) has the same legal effect as a handwritten signature, to the fullest extent permitted by applicable law and the EU eIDAS framework.

• These Terms, together with any other policies or notices we reference (including our Privacy Policy), constitute the entire agreement between you and Quickord regarding your use of the Services.
• If any provision of these Terms is held by a competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
• Our failure to enforce any right or provision in these Terms shall not operate as a waiver of that right or provision.
• We may assign or transfer our rights and obligations under these Terms (in whole or in part) to another entity, for example in connection with a merger, restructuring, acquisition, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

No partnership, joint venture, employment, or agency relationship is created between you and us by these Terms or by your use of the Services.

To contact us about these Terms, to raise a concern, or to request clarification, you can reach us at:

Quickord

Email: info@quickord.com